Modeo

An ERP-based web shop that improves internal processes

Modeo is a company that specializes in comprehensive facility solutions and is one of the key agents in its field. The new Modeo webshop is a tool for professionals to facilitate planning and improve internal processes.

Modeo in a nutshell

  1. Why?

    Our goal was to improve Modeo’s digital customer experience and to enhance internal processes.

  2. What?

    The Modeo web shop is a tool for professionals that offers the required product information from the ERP for both architects and professional furniture buyers.

  3. Results

    The increased efficiency of managing product information and making offers, as well as a smoother customer experience.

Starting with the big picture

Our cooperation with Modeo began with the need to renew their web shop. However, we also jumped at the opportunity to examine the fluency of certain customer journeys and ponder how internal sales processes could be made simpler and more effective.

The web shop was built with the customer experience and the needs of professionals in mind. We started by mapping out different customer journeys and identifying all the digital and physical touchpoints between them. The process helped us in identifying the needs of customers as well as improving internal processes at Modeo, a company that has grown quickly. Rather than being a traditional web shop, Modeo is a tool for professionals that offers architects, designers and professional furniture buyers alike their required product information and design tools. In the planning phase, the idea also came up that web shop product information could be used in making sales offers, which in turn would reduce the time spent on them. This is why an offers tool for Modeo professionals was built right next to the web shop. The tool uses the same product information database and it can be used when creating plans and offers that include hundreds of different products.

A modern user experience with modern tools

An integral part of the web shop renewal was to harness the existing enterprise resource planning system (ERP) to an even bigger role and focus the product information management to one place to make moderating them simpler, and to reduce manual work. We began the technical assessment by finding out what sort of information could be stored in the ERP and how the product information focused in one place could more easily be put to good use. The ERP was modified for the web shop according to Modeo’s needs. The ERP integration helps in keeping all product information up to date in the web shop even though products are being sold through multiple channels.

WooCommerce, which was used as the backend system, was fully tailored to the way Modeo sells its solutions. The default WooCommerce user interface was improved by building the parts of the online store that are visible to the customer using the modern Vue.js framework. Vue.js ensures that the user interface functionalities are easy to develop and the code remains maintainable even as the number of functionalities increase.

The offer tool makes it possible to customize the products for each offer, enter all offer information into pre-filled fields, and automatically create offer PDFs based on that information. Profit margin calculations are also included in the tool. The offer tool has been integrated into the Modeo ERP where synchronized offers can be directly converted into orders. The offer tool not only makes the often complicated process of making offers easy and quick, but it has also made the offers more streamlined.

Comments

Jukka-Pekka Harju, vice president, Modeo

With the web service renewal we’ve wanted to pay extra attention to our corporate customers as well as our designer contacts. The result is a simple and easy-to-use website where our customers can clearly see the different solutions and services we are offering; the products, brands and reference subjects, all in one place. Our new website is also a channel through which we can communicate our renewed, value-based brand. The renewal of the website was also a great opportunity to improve our own internal processes. We are hoping to be able to use the integration between the website and the ERP even more as a sales tool in the future. The ”offers tool” that was built for the internal use of our project salespeople further improves offer calculations and makes them more consistent. Cooperation with the Frantic team has been great. They have been flexible and reacted to all wishes that have come up during the project. We have worked together in order to find suitable solutions.

Emma Laiho, Design Director, Frantic

The renewal of Modeo’s web services has been a great example of why it’s important to gain some understanding of the line of business in the beginning of the project. The fact that Modeo people also took part in the design process by using service design methods resulted in great insights of benefits we could achieve with the project. Our close cooperation has also made working together really dynamic and flexible.

Technologies

  • Vue.js
  • ERP integrations
  • WooCommerce

Competences

  • Service design
  • Technical design
  • Technical assesment
  • UX design
  • Visual design
  • Project management

Questions? Eija is happy to tell you more!

Eija Gonzalez

+358 40 570 7909
Asiakkuudet Eija Gonzalez