Modeo in a nutshell
Our goal was to improve Modeo’s digital customer experience and to enhance internal processes.
The Modeo webshop is a tool for professionals that offers the required product information from the ERP for both architects and professional furniture buyers.
The results? Managing product information and creating offers is now more efficient, and the customer experience is smoother.
A modern user experience with modern tools
Comments from client
"With the online service renewal we’ve wanted to pay extra attention to our corporate customers as well as our designer contacts. The result is a simple and easy-to-use website where our customers can clearly see the different solutions and services we are offering; the products, brands and reference subjects, all in one place. Our new website is also a channel through which we can communicate our renewed, value-based brand. The renewal of the website was also a great opportunity to improve our own internal processes."
"We are hoping to be able to use the integration between the website and the ERP even more as a sales tool in the future. The ”offers tool” that was built for the internal use of our project salespeople further improves offer calculations and makes them more consistent. Cooperation with the Frantic team has been great. They have been flexible and reacted to all wishes that have come up during the project, and together we have found suitable solutions to execute them."
Jukka-Pekka Harju, Vice President, Modeo
Comment from the expert The renewal of Modeo’s online services has been a great example of why it’s important to gain some understanding of the line of business in the beginning of the project. The fact that Modeo people also took part in the design process by using service design methods resulted in great insights of benefits we could achieve with the project. Our close cooperation has also made working together really dynamic and flexible.
- ERP integrations
- Service design
- Technical assessment and design
- Technical implementation
- User experience design
- Visual design
- Project management
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