Overseeing and developing the ways of working within a team Developing design methods and processes, growing design maturity within an organization Stakeholder engagement and management Mapping out, documenting and sharing an understanding of a service’s position within a larger ecosystem of products and services Planning and conducting user research Planning and leading service design, interaction design and prototyping User research coupled with legal design the redesign of how laws pertaining to digitalization in Finland should be presented within the Suomidigi.fi service using legal design methodologies, interviewing and gathering information from and about end-users, taking on the day-to-day user interface design work, and improving the overall service concept.
Comments from the client
"Liisa has played a major role in the overall success of the Suomidigi project and service design as a whole. From the start, Liisa took on an active and solution-oriented role in order to reach our targets. The most valuable part of her work was understanding and leading the interconnectedness of development, design and service design. "
"Liisa has constantly stayed on top of the progress of Suomidigi service development, and through her understanding of the progress, provided support to service owners and product owners. In her work she has managed to clarify the structure of the digital service and create a user-centric and clear entity. In addition to her design skills, Liisa’s strength is definitely developing teamwork and methods. Working with her throughout the project was easy and meaningful."
Maria Vuorensola, Service Design specialist and Service owner, DVV, and Pia Korpisaari, Product Owner, DVV
Comment from the expert The ability to affect positive change in any project is always rewarding. With Suomidigi, I felt a true win when the team was able to couple service design and user research more closely with the daily workings of an agile Scrum team. By improving our team’s ways of working and communication style, we were able to make more informed decisions about what features to develop, resulting in added-value to the service’s end-users.
- Analysing and defining user needs and business goals
- Determining user stories
- Co-design/co-creation workshops
- Concept modeling and auditing
- Conceptual prototyping and UX prototyping
- Prototype validation with users using different interview methods
- Information architecture outlining
- Usability testing: expert testing and heuristic analysis
- Content auditing
- Digital service design
- The coaching of design methods
- The implementation of agile design practices
- Concept design
- User experience design