Client Lead

We are looking for a new Client Lead for our Consultancy Business Unit, to lead and develop our client relationships.

The Client Lead is responsible for the operative management and development of a client portfolio. The Client Lead leads client team resourcing and tracks the team’s workload and work satisfaction together with the Business Unit Director.

The Client Lead takes an active part in sales within the client portfolio, and has profit responsibility for the portfolio. Sales to existing clients are done together with tech and design consultants and supported by the Business Unit Director when necessary. Also, when possible, the Client Lead participates in New Business activities.

To succeed in this role, you should have at least a few years of working experience in leading a client portfolio and client teams. This role can be the next career step for a person eager to grow in client relationship management. We are looking for a person with the ability to plan and strategize at a senior level, and who has the desire and ability to develop new business opportunities with a people-first mindset.

Skills we’re hoping you have:

  • Experience in the successful development of mid-size to large accounts
  • Agile team building and team leadership skills
  • Servant leadership mindset
  • Creativity and strong problem solving skills
  • Ability to create long-lasting client relationships
  • Excellent communication (Finnish and English), presentation and analytical skills
  • Strong commitment to continuous improvement
  • Excellent organizational and negotiation skills

We offer you:

Frantic is a digital service consultancy with around 90 experts in Helsinki and Tampere. We develop our clients’ digital business and customer experience through human-centered design and modern application development.

Much of what we do is based on teamwork and solving problems together in cross-competence groups, while not forgetting peer-support from fellow colleagues. The work we do has an impact on people’s lives and the tasks we take on are often challenging, constantly offering us opportunities to learn. On top of this, we offer our people an annual budget to use for professional development (conferences, trainings, certificates – you name it).

Our culture is laid-back and flexible, and we aim to be the best company to work for no matter what your current life situation is. We’re always looking for new ways to make your life a bit more convenient and enjoyable. Take Frantic Remote Office for example: we offer everyone an annual budget so that you can work from pretty much anywhere in the world. We frantimones are a tightly-knit community of fun-loving humans, and we often spend time together even after the laptop closes.

To top it all off, we offer healthcare, weekly lunch and breakfast, top-of-the-line coffee and tea, refreshments and snacks at the office, as well as ePassi Flex balance for you to use in sports, culture, wellbeing services, dental care and commuting by your own choosing.

How the recruitment process will go:

Send in your application on 8.3.2020 at the latest. We will start contacting applicants during the application period and start the first round of interviews during weeks 11 and 12. You will hear from us by the end of week 12. We’ll hire as soon as we find the perfect match.

For more information, please contact Business Unit Director Maija Typpi-Häkkinen, +358 50 566 2819 (available by phone: 17.2. at 16-17, 3.3. at 14-16 or 5.3. at 8:30-10) or by email maija.typpi-hakkinen@frantic.com

Tell us about your expertise via the form below. Please attach your CV and your preliminary salary request.

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