Welcome to Frantic. We take your business personally.
We’re a digital consultancy that feels like home. We combine our passion for design, technology, data, and agile leadership to solve problems and help you thrive. When you succeed, we succeed – it’s that simple.
See our cases
Improving the customer experience of the city bike service
The Helsinki region public transit’s (HSL) city bike program’s iconical yellow bikes were put under the microscope after the pilot season was over in autumn 2016. Frantic stepped into the picture as HSL’s digital service design lead in January 2017 and took on the challenge of improving and including new features into the popular service during the next two bikeshare seasons.
A smooth digital customer experience with service design
Retiring or starting a rehabilitation process is a big life change. Applying for a benefit and tracking the progress of the application process should be as easy and smooth as possible. Our client Varma, a Finnish pension insurance company, wanted to improve the customer experience of their beneficiaries, so together we embarked on a journey to develop the user experience, usability, and accessibility of their online service.
Tech Lead: Quality and efficiency to service development
Our technical expert led the multi-vendor development team from the first lines of code all the way to the launch of the service.
Design Lead: Optimizing processes and bridging gaps
Suomidigi.fi supports the digitalization of public sector services in Finland. Our Design Lead worked to instill a DesignOps mindset within the Suomidigi.fi multi-vendor team by providing support to designers, encouraging cooperation between stakeholders and overseeing the overall design of Suomidigi’s digital service.
A future media platform for impactful online communication
Sitra is an active future maker that studies, researches, and brings together partners from different sectors in open-minded experiments and reforms. Their future-oriented work is aimed at making Finland succeed as a pioneer of sustainable well-being. The component-based Sitra.fi seizes current phenomena and acts as a trendsetter for both expert audiences as well as citizens.
An ERP-based web shop that improves internal processes
Modeo specializes in comprehensive facility solutions and is one of the key agents in its field. The new Modeo webshop is a tool for professionals to facilitate planning and improve internal processes.
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Tackling climate change requires system-level transformation and corporate responsibility. In addition, it requires actions from all of us consumers. In Finland, our client Sitra’s Lifestyle test has been the most significant tool driving change within the society. Published in December 2017, the test quickly became a viral phenomenon after its launch, and since then people have tested their lifestyles over a million times.
Latest in our blog
Take note, designers: the future is theirs! – Insights from the Service Design School
When our service design school project came to an end in December 2020, we were feeling wistful but inspired. What was actually done and what was the outcome of this interesting design project? And ultimately: what did we learn?
Design sprint makes problem-solving fast and efficient
The design sprint is an innovative five-phase method that helps to solve complex problems in just a few days. Too good to be true? We don’t think so. Here's an example of how we used it to help our client to define the specifics of their new intranet.
Sixth-graders designing digital services to support their own well-being
How could kids better influence their own well-being and feel more included in the ever-changing world we live in? That was the starting point when we kicked off our service design school project, where sixth-graders from Tampere became digital product designers.
Perspectives to leading agile teams
As the stormy weather roared outside in the November morning darkness, over 100 attendees clicked their way to join our online event on agile team leadership.
Exploring inclusivity and design at Inklusiiv’s Breakfast Club
Frantic had the pleasure of hosting Inklusiiv’s inaugural Breakfast Club event on Thursday, October 8th, 2020 on the theme of inclusivity in digital service design.
Ask, don’t assume – getting started with user engagement
When we’re heading into a new project or renewing an existing service, how do we make sure that we really listen to our customers, the end-users? Whose experiences, needs, and wishes should we be interested in, and how do we reach them?
What have you always wanted to know about web accessibility? We asked our network to ask us anything, and now our accessibility experts give their two cents.
UX storytelling and measuring your success
Content is an integral part of digital services. Still, it’s often overlooked when we design the ins and outs of user interfaces. How does UX writing help in creating successful user experiences and how can we measure that success?
Our agile consultants take your business personally
During the past few years, agile service and product development has become a cornerstone of Finnish business and technology development. This has brought up new challenges that we face and solve together with our clients.
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Here's what's up
Wishing everyone a relaxing summer time! 🍉🦄 Swipe 👉 for a sneak peek of our summer gathering.
For equal human rights.
Pride flag credits: By Paul2520 - paul2520 created the SVG based on the original Daniel Quasar version, which was released under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License ., CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=92282672
Together with TAPIO Group, we embarked on a journey to unify their three webshops into one eCommerce service that’s easy to run, while offering a customized experience for the end-customer.
🛒 Tapio’s new webshop has two tailored views for each of Tapio’s target groups, but they share the same shopping cart, which allows the customer to purchase products from both of the shops at one go.
🌱 The selection spans both physical and digital products, from forest tree seeds and maps to licenses and permits.
📂 While the customer may see two separate webshops, the product information is actually handled and stored in Tapio’s ERP, bringing efficiency and ease for the upkeep.
🔗 The new eCommerce solution is executed with WooCommerce, with integrations to several systems like payment and bookkeeping, multiple delivery partners, and product creators – some products are even created on-demand based on the order.
⏱ The new setup with its automations saves the customer service personnel’s valuable time.
Check the webshops out:
Together with the Finnish section of Amnesty International, we renewed Amnesty.fi into a modern and adaptable web service entity.
🔧 The service went under a comprehensive user experience overhaul, and now the content is structured and petition sections crafted to serve the user better.
🌏 The renewal is an example of how a local section can positively impact the service development of the umbrella organization, as the local improvements made by our experts can now be taken into use on a global scale as well.
🔎 Go check out the new www.amnesty.fi 🔍
Amnesty International - Suomen osasto
Responding to climate change requires actions, big and small. Read on our blog how our client @sitrafund ’s Lifestyle test aims to positively impact the consumer behavior of the Finns – and perhaps even the whole world. Link in bio! 💪🌏👍
Photos: Sitra & Frantic
#elämäntapatesti #lifestyletest #sitra