A love letter to our users
(a.k.a. our privacy policy, but we’d actually like you to read it. Pretty please?)Dear user,
Hi there. We’re glad you’ve found your way onto our website. You’ve enjoyed it, hopefully? And the journey wasn’t too strenuous? Good.
We just wanted to let you know that we really like you. In fact, we like you so much that we want to know more about you. This is why our website collects some information about you – which pages you visited, how long you stayed, and which bits you found the most interesting. We promise that this is not at all creepy or stalker-like; we do this in order to make your experience at frantic.com even better.
This page tells you what information we collect, why we collect it, and the ten different ways we think you’re awesome. This is why it’s important that you read this page.
S.W.A.L.K.,*
Frantic
What we do and what we don’t do (for the busy, important people among us)
When you visit our website, we collect bits of information about you so that we can make our site work even better. We only collect information we really need, and never without your approval.
What we do:
- Ask you for your contact details so we can send you awesome things
- Collect anonymous data about which pages users visit and how long they spend on our site
- Look at aggregates of user data
- Use cookies
What we don’t do:
- Send you spam or stuff which you haven’t agreed to
- Share your contact details with anyone else
- Identify individual users based on our analytics
What’s in it for you?
By collecting this information, we can:
- Write more stuff that you like
- Make your experience at frantic.com even better
- Fix any glitches that we notice through analytics
- Send you stuff that interests you – be it newsletters, sales materials, or information about open positions
That’s it, short and sweet. If you’d like more information, check the sections below. If you still have questions, you can always turn to us at moc.citnarf@ofni.
The stuff we want to know about you (and ask about)
You’ve probably noticed that there’s a few places on our site where you can fill in a form with your contact details. There are three different types of forms:
- Our newsletter subscription form, which you can find in the footer of each and every page. With this form we collect email addresses, which we add to our newsletter mailing list. We don’t send spam, ever.
- Our contact form, which you can find in our Cases and Company sections. Here we collect your email address, which we use to personally contact you. We will not add you to our mailing list, nor will we send you spam.
- Our Join the team form, which you can find on the People page. With this form we collect your name, and a link to your online CV. If you’ve provided your contact details, we might just give you a call.
We only send newsletters every once in a while, so your inbox won’t be flooded. We won’t give (or sell) your details to anyone else (unless obliged by the law), and we make sure to keep them safe from harm.
The stuff analytics tags figure out for us
We use two different analytics systems on our website. This way we can figure out which bits of content our users enjoy, and if any usage patterns emerge. From these we can write more content you like, and make our site even clearer and easier to use.
The data we gather through these systems is not personal, and we always look at the data in big lumps. We do not, or even try to, identify individual users, ever.
Mmm, cookies
We wish we were talking about the kind with chocolate chips, but unfortunately we’re not. The cookies we are talking about are small text files that are placed on your device’s hard drive (through the browser) by the websites you visit, including ours. We use six different cookies:
Cookies: __utms, __utmb, __utmc, __utmz
Purpose: to collect information about how visitors use our site. We use this information to compile reports that help us improve the site. The cookies collect data in an anonymous form, including the number of visitors to the website, where visitors have come from, and the pages they visited. The data gathered is transmitted to and stored on Google’s servers.
More information: Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.
Information about each of the cookies can be obtained from the Google Analytics documentation.
Cookies: first_pv_string, _jsuid
Purpose: A traffic analyser that allows a real-time view of site visitors along with a variety of information regarding each visit. The cookies collect data in an anonymous form, including the number of visitors to the website, where visitors have come from, and the pages they visited. The data gathered is transmitted to and stored on a third-party server.
More information: Getclicky Terms of Use
If you want to limit the number of cookies stored on your device, you can do so by modifying your browser settings. All modern browsers are capable of limiting – and preventing entirely – the saving of cookies by websites. You can normally adjust this by going to the “preferences” or “settings” menu in your browser.
You may also find third-party add-ons for your browser helpful. These add-ons allow you to restrict certain websites from placing tracking cookies on your hard drive.
The reason we use two different tools is that, from what we’ve seen, no two tools are alike. They do not record the same numbers (of visits, visitors, or whatnot). We can’t exactly say why that is, but it serves as a constant reminder to take the insights we derive from the data with a pinch of salt. Always.
We sometimes link to cool websites
As you well know, our website includes links to our profiles on other platforms (such as Flickr, Facebook and Twitter), as well as to other websites that we find interesting. We’ve also included links to our clients’ websites as references. We do this so that you can easily access our work, and get an idea of what it is that we do.
However, we’d like to remind you that when you click a link and leave our site, we have no control whatsoever over the website you exit to. Therefore we cannot be held responsible for the protection and privacy of any information you provide whilst visiting such websites, and these sites are not governed by this privacy statement (sorry!).
